FREQUENTLY ASKED QUESTIONS
WHAT AGE IS IT FOR?
The puzzles in our games require logic, focus, and critical-thinking - and are best suited for ages 16+. Younger people love our games and are very good at observation and searching - however, children will need adult support to solve the puzzles. It is a great opportunity for family teamwork, as everyone has to work together.
We welcome ages 9+. Younger children may be allowed to play free of charge if they are part of a family group, however, toddlers (ages 1-4) are strictly NOT allowed. Our rooms are not safe for toddlers' curious hands. Babies are welcome provided they are strapped into a baby carrier or something similar AT ALL TIMES. Children must be ATTENTIVELY SUPERVISED AT ALL TIMES.
**There must be at least one adult in any group containing children under the age of 16.**
IS IT SAFE?
Yes, you are completely safe. You will not actually be locked in the room, you can open the door at any time for safety. You will be monitored by staff at all times when in the game. There are no "jump-scares" or actors in the rooms.
CAN I CANCEL OR CHANGE MY BOOKING?
Please contact us as soon as possible. Refunds will NOT be made for any bookings cancelled or changed within 48 hours of scheduled start time.
HOW LONG DOES THE GAME TAKE?
You have 60 minutes to complete the game. Some teams finish faster than that, depending on how quickly they solve the puzzles. Please arrive 5 minutes before your game time so we can explain the rules before it starts.
WHAT IF WE ARRIVE LATE?
We do our best to accommodate players who are running late for their reservation, but if the room is booked directly after your group then we may have to shorten your game time.
DO YOU HAVE PARKING?
Yes, we have a free car-park.
IS THIS WHEELCHAIR ACCESSIBLE?
Yes. We have a portable ramp to make the building wheelchair accessible, please let us know ahead of time if you will need it.
Consuming alcohol before you enter the Escape Rooms is totally counter-productive. You need your wits about you to have any chance of success! But seriously, we are a strictly non-alcohol, non-substance venue. Anyone displaying signs of drunkenness will be asked to leave and their booking will not be refunded. Please save the party for after the game!
ARE YOU CONNECTED TO ANY OTHER ESCAPE ROOM COMPANY?
No, we are not a franchise or a chain. We are a small family business.