FREQUENTLY ASKED QUESTIONS
WHAT IS AN ESCAPE ROOM?
Your group will enter an immersive, themed, environment where you will have to work together to meet the objective of the game before the time runs out. You will each have to bring your unique skills to the table in order to progress through the puzzles and challenges that you will face. You have 60 minutes to escape from the room. All the clues you need to solve the puzzles are in the room; you just need to find them and put them together. Our puzzles are designed to be solved using logic, critical (and often lateral) thinking, observation, insight, and communication. In short, brain power!
WILL I BE SAFE?
Yes, you are completely safe. You will not be locked in the room, you can open the door at any time. You will be monitored by staff at all times when in the game. There are no "jump-scares" or actors in the rooms.
IS THERE AN AGE RESTRICTION?
Our games are designed for teenagers and adults. Our minimum recommended age is 12. While under-16's can be a valuable addition to the team, they are unlikely to be able to win the game without adult guidance. Children ages 6-11 may be part of a team as long as they are ATTENTIVELY SUPERVISED by at LEAST one adult player. Children age 1-5 are strictly not allowed, our rooms are not safe for toddlers. Babies are welcome provided they are strapped into a baby carrier or something similar. Please contact us BEFORE booking if you have any questions about ages or policies.
CAN I CANCEL OR CHANGE MY BOOKING?
Please contact us as soon as possible. Refunds will NOT be made for any bookings cancelled or changed within 48 hours of scheduled start time.
HOW LONG DOES THE GAME TAKE?
You have 60 minutes to complete the game. Please arrive 5 minutes before your game time so we can explain the rules before it starts.
WHAT IF WE ARRIVE LATE?
We do our best to accommodate players who are running late for their reservation, but if the room is booked directly after your group then we may have to shorten your game time.
DO YOU HAVE PARKING?
Yes, we have a free car-park.
IS THIS WHEELCHAIR ACCESSIBLE?
Yes. We have a portable ramp to make the building wheelchair accessible, please let us know if you will need it.
Consuming alcohol before you enter the Escape Rooms is totally counter-productive. You need your wits about you to have any chance of success! But seriously, we are a strictly non-alcohol, non-substance venue. Anyone displaying signs of drunkenness will be asked to leave and their booking will not be refunded. Please save the party for after the game!